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Questions and Answers

Q: What items do you accept for recycle?

A: eCycle accepts and recycles most electronics including computers, laptops, servers, network equipment, APC's/UPS, batteries, telecom equipment, printers, scanners, unopened toner, audio/visual equipment, home electronics, cell phones, cable and wire, microwaves and ovens.

Q: What items are not accepted?

A: We do not accept televisions, CRT monitors, light bulbs, fluorescent bulbs, glass, media tapes and VCR tapes, hazardous, flammable, radioactive, corrosive items, or large appliances such as refrigerators or dishwashers. We are also unable to pickup large floor model copiers at this time.

Q: What can I do with my old television?

A: There are few options for recycling or disposing of televisions. If they are under 27 inches you can take them to your local convenient center. Best Buy and HHGregg also accept drop-offs for smaller televisions (I would call ahead to make sure their policy does not change). The Knox County Solid Waste Facility on Elm Street accepts all televisions for a small charge.

Q: Do you do residential pickups?

A: Due to the logistical challenges of home pickups, we prefer residential customers drop off their items at our place of business during regular business hours. If you have an excessive amount of equipment we can schedule a pickup but, would need additional time to coordinate it with other pickups in the surrounding area.

Other options for residential clients include organizing a multi-home pickup in your subdivision or area as well as bringing your items to your place of work and having them picked up there. Ask other coworkers or business management if they have items to add. This will help make our trip more productive.

Q: Is there a charge for your service and is there a minimum amount needed for pick up?

A: We do have a charge for pickups if you do not meet our minimum requirement. We charge $100 for in area pickups but can offset that charge if there are at least 12 potential refurbish items such as desktops, laptops, or servers included. You are also welcome to drop your items off at our office any time during regular business hours for no charge. Due to the fact that televisions, CRT computer monitors and large appliances are non-recyclable, there may be an additional fee to contribute to disposal costs. These fees are normally $30 per television or appliance, $15 per CRT monitor. Please feel free to contact us for verification of costs if you have a questionable item.

Q: What do you do with all of the stuff you collect?

A: First and foremost, we try to refurbish and reuse all possible equipment. This minimizes the demanufacturing process as well as reducing the need to manufacture new goods which helps the environment. If equipment cannot be repurposed it is recycled. eCycle has contracted with several R2 and eStewart certified, U.S. based recyclers that have multi-million dollar facilities who process ewaste in the manner authorized by the laws governing it's respective State(s).

Q: What happens to the information on my hard drive(s)?

A: At eCycle our main focus is to reuse equipment, this lessens the demanufacturing and remanufacturing process and helps the environment. With that in mind, if a hard drive can be repurposed then all data is wiped clean using our DOD standard software destroyer, D-Ban. If the hard drive cannot be reused it is physical destroyed or deguassed rendering it nonrecoverable.

Q: Do you allow people to come to your location to pick through some of the materials you have?

A: Sorry, we only coordinate with licensed business partners.

Q: If my business, church organization or homeowners association wants to have electronic recycling event, can you help and, if so, is there a charge?

A: We have held many public and private recycling events with great success and welcome any organization that wants us to visit and collect their ewaste. And as always, our service is free.

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